• What To Do When Your Device Is Not Working

    If there are any issues with the device, please enter a help desk ticket through the icon on your student’s Classlink page or at https://nassau.incidentiq.com. 

    Classlink Dashboard:
    Classlink Dashboard

    Computer or Mobile Device
    If you are using a computer or mobile device, you may receive this screen initially. If the district address is missing, type nassau.incidentiq.com. Click Continue to pass this screen.
     IQ
     

    On this screen, click on the blue NCSD LOGIN icon. Do not use the username and password below the NCSD LOGIN button. You will login using your child's Nassau County Schools login credentials. Their username must be username@nassau.k12.fl.us.

      IQ     msft username  

    Complete the questions to send a request to our Help Desk.